Refunds and Returns
RETURNS & REFUNDS POLICY
You have the right to cancel any order made, unless the order has already been processed and dispatched in which case we will be unable to cancel the order.
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted: (if applicable)
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 14 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received your refund yet please double check your Paypal/Credit Card/Bank Account – there is often some processing time before a refund appears.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If an item has arrived damaged please notify us by email email@example.com or phone 01423 358114 (Mon-Fri 8.30am to 5pm) and we will arrange with you to send out a replacement.
To return your product, you should send your product to: Isaac Poad Brewing Ltd, Axholme, Cattal, York, YO26 8DY.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
Parcels dispatched next working day, Monday – Friday. 48 hr delivery time.
Shipping costs are based on total weight of the delivery and are calculated before checkout is complete. At present online sales can only be made to mainland Britain. If you wish to order products to be delivered outside this area or abroad, please contact us direct firstname.lastname@example.org or 01423 358114.